Replacement Policy

Last Updated: October 14, 2026

At StayMax.pk, we aim to provide our customers with quality products and a reliable shopping experience. If you receive a damaged, defective, incorrect, or incomplete order, please contact us so we can review your replacement request.

1. Eligibility for Replacement

A replacement request may be considered in the following situations:

  • You received a damaged or defective product.
  • You received an incorrect product or variant.
  • Your order arrived with missing items.
  • The product was damaged during delivery.

All requests are subject to verification and approval by StayMax.pk.

2. Reporting a Problem

Please contact us within 48 hours of receiving your order if you notice any damage, defect, incorrect item, or missing product.

To help us review your request, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photos or an unboxing video, where available.
  • Photos of the product packaging and shipping label, if relevant.

Please keep the product, packaging, and accessories until your request has been reviewed.

3. Product Condition

Where applicable, the product should be returned with its original packaging, accessories, and included items.

For hygiene, safety, and quality reasons, opened or used personal-care, health, wellness, or other sealed products may not be eligible for replacement unless they are damaged, defective, incorrect, or otherwise covered by applicable law.

4. Replacement Approval and Process

Once we receive your request, our support team will review the information and may ask for additional details.

If your request is approved, we will explain the next steps, including any return or collection arrangements.

A replacement will be subject to product availability. If the same product is unavailable, we will contact you to discuss an appropriate alternative or another resolution.

5. Shipping Costs

If the replacement is approved because StayMax.pk supplied a damaged, defective, incorrect, or incomplete order, we will explain the applicable return and replacement shipping arrangements.

For other situations, any applicable shipping charges will be communicated before the replacement is processed.

6. Non-Eligible Requests

A replacement may not be approved for:

  • Damage caused by misuse, improper storage, or accidental damage after delivery.
  • Requests made after the applicable reporting period, unless required by law.
  • Products returned without prior approval, where approval is required.
  • Change-of-mind requests, except where covered by our Return & Refund Policy or applicable law.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

7. Contact Us

For replacement requests, please contact our customer support team:

Website: https://staymax.pk
Email: support@staymax.pk
Phone/WhatsApp: [03124037067]

Please include your order number in your message so we can assist you more efficiently.

StayMax.pk reserves the right to verify replacement claims and apply this policy consistently with applicable laws and consumer rights.